If for any reason you are not completely satisfied with our services, you may cancel your account within the first 30 days of service and receive a full refund.

If at any time during your subscription to our services you feel you have not received the services advertised and we can justify those reasons (excessive server or network downtime), we will refund your account for that period upon request.

Nine Planets, LLC is committed to the privacy of our customers.

We collect certain information from customers for billing and administrative functions. None of the information collected for these functions is provided to any outside party for any reason.

Security measures are in place to protect against loss, alteration, or misuse of data collected. Customers are responsible for ensuring that only they or their authorized designees utilize their accounts. Suspected incidents of unauthorized use of a client account should be reported immediately.